Fishman® has a team of dedicated professionals ready to serve our customers. From customer service and quality control to production and technical support—our team is committed, talented, and invested in our innovative solutions. Take our careful approach to managing our client’s ongoing needs, combined with our unique products and technologies, and you’ll see that our customers have access to a level of post-sale technical support that’s unrivaled in the industry.
AlgorithmicControl™ enables us to get control of any situation
AlgorithmicControl™, a central component of Fishman®’s patented AirFree® Technology, ensures that every SmartDispenser® performs to the exact same standard anywhere in the world. This means that wherever and whenever a customer may experience an issue, all they need to do is contact a Fishman® Sales Technician and provide their machine settings, fluid spec, and reservoir information, allowing a Fishman® specialist to recreate the issue on a SmartDispenser® at our facility and, in doing so, determine how best to resolve your problem.
Solving your problems so you can rest easy
With our Post-Sale Technical Support, customers can request program adjustments and diagnostic tests to make sure their systems are running properly. Better yet, Fishman® customers have access to a simple and easy way to ensure that their production line is always operating at maximum efficiency: leave their SmartDispenser® online at the end of a production day. The SmartDispenser® runs on Windows® 10, meaning that it uses the same protocols to connect to a company’s local secure server as any other computer on that network. This allows our technicians to log on remotely and make any necessary adjustments overnight, so when the customer gets back to work in the morning, everything is running smoothly.
Fixes can be handled during waking hours as well
The “overnight” fix provides customers with a convenient approach. But what if they’d rather show the technician the problem they’re experiencing? In that case, they can put their SmartDispenser® online using LogMeIn’s Rescue program. This permits instant messaging between our technician and the user. It also gives our technician the ability to control the SmartDispenser® remotely and grants them access to all relevant reports and logs. This helps ensure that any issues are taken care of quickly.
Fishman® gives customers the gift that keeps on giving
Fishman® is always developing and releasing new upgrades to help our customers get the most out of their SmartDispenser® systems. To this end, our technicians are always on hand to assist customers with managing these ongoing software updates. These upgrades can be made remotely by our technicians or sent to customers on a USB Memory Stick, allowing them to complete the update themselves. A third option is for customers to simply download the new version from the SmartApp® store on the Fishman® website. Of course, if customers would prefer, a Fishman® Sales Technician is more than ready to visit them in person.
Learn more about our Post-Sale Support posthaste
If you’d like to find out more about the industry’s best Post-Sale Support program, you can do so by visiting Fishmancorp.com.